Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend using our Sole Saver Pack™ included with most styles to customize the fit to your foot width.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout if you need your new footwear sooner.
Are FRANKIE4 shoes suitable for orthotics?
Yes, many of our designs feature a removable footbed, allowing you to easily swap our supportive footbeds for your own custom orthotics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Klarna.
How do I care for my leather shoes?
To maintain the quality of your leather shoes, we recommend using a high-quality leather conditioner and a waterproof spray before your first wear.